multi-channel luxury fragrance campaign

the campaign

Once readers were directed to the product article from the various advertisements, they had to read through the article to reach the sample form, which was strategically placed at the bottom of the page. This organically prompted signups from readers who were genuinely interested in the product. Further, the form allowed consumers to enter their information and opt-in for future marketing without leaving the publication and interrupting their site experience.

In order to avoid unqualified consumers from redeeming the sample, abeo enlisted gating tactics to block sharing of the sample offer and redeemers from sources outside the campaign. To aid in those efforts, abeo also conducted data cleansing to ensure samples were dispatched to eligible audiences only.

post-trial engagement

Once consumers submitted their sample request, abeo deployed an engaging email experience on behalf of the brand.

email 1 | welcome/ order confirmation: the brand thanked consumers for their order and drove them to the fragrance product page to discover more about the brand and product.

email 2 | education/shipping: consumers were notified that their sample was on the way and given additional details about the product they were about to receive to build excitement for the sample experience.

email 3 | conversion: In line with the brands’ goals, the third and final email encouraged consumers to share their sample experience in the form of a product review.

Overall, the campaign successfully achieved the primary goals of generating brand awareness and driving new consumer acquisition.

The campaign was hugely successful in growing both the publication and the brand’s CRM list, adding 39,884 new consumers to the publication’s database and 46,779 to the brand’s database for future communications.

With an average open-rate of 52.03% and an average click-rate of 5.31% across the campaign emails, the campaign experienced high engagement, demonstrating that consumers were well nurtured by the campaign.

The conversion email successfully drove product reviews for the brand, with a 12.24% click-rate to leave a review, 4.5X the industry average!